退款政策

Speedy Nordic Oy – Return & Refund Policy
Last updated: 29 September 2026

This policy applies to purchases made through speedynordic.fi from Speedy Nordic Oy (Business ID 2854648-6, VAT FI28546486). “We” or “us” means Speedy Nordic Oy.

1. Right of Withdrawal – 14 days

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, receive the goods. If your order is delivered in several parcels, the period starts when you receive the last parcel.

To exercise the right of withdrawal, inform us of your decision by a clear statement, for example by email to info@speedynordic.fi, by phone +358 45 891 9318, or by letter to Speedy Nordic Oy, Saratie 28 C 2, 01860 Perttula, Finland. You may use the model withdrawal form at the end of this policy, but it is not obligatory. It is sufficient that you send your notice before the withdrawal period expires.

Orders not yet shipped can be cancelled at any time before dispatch for a full refund.

2. Exceptions to the Right of Withdrawal

In accordance with the Finnish Consumer Protection Act (chapter 6, section 16), the right of withdrawal does not apply to:

• sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery (for example food supplements, infant formula, cosmetics and personal-care products whose seal or packaging has been opened);
• goods which are liable to deteriorate or expire rapidly;
• goods which, after delivery, have been inseparably mixed with other items.

Unopened products in their original sealed packaging can be returned within the withdrawal period.

3. Effects of Withdrawal

If you withdraw, we will refund all payments received from you for the returned goods, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw.

We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. We do not charge any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

4. How to Return Goods

Before sending anything back, please contact us at info@speedynordic.fi or +358 45 891 9318 and we will give you the return address. Please send the goods back without undue delay and in any event no later than 14 days from the day you notified us of your withdrawal.

You bear the direct cost of returning the goods. For returns from outside Finland this includes international shipping and any customs formalities in the country of dispatch.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5. Damaged, Incorrect or Missing Items

Independently of the right of withdrawal, you may request a refund or replacement if:

• products were damaged or leaking during transportation;
• products were expired on delivery (excluding items clearly labeled “Best Before” past date);
• items are incorrect or missing compared to your confirmed order;
• your order has not yet been shipped and is delayed due to stock shortages, supplier or production issues or logistics disruptions — we will contact you by email or phone before dispatch to confirm whether you prefer to wait, modify your order, or cancel for a full refund.

Your statutory rights in case of defective goods are not affected by this policy.

6. Claim Procedure

To file a claim, please contact us at info@speedynordic.fi or by phone +358 45 891 9318 with:

• order number and SF Express tracking number;
• clear photos of the damaged, incorrect, or missing items;
• a description of the issue and any relevant shipping documents.

Transport damage should be reported as soon as possible, and within the claim period defined by the SF Express Netherlands B.V. Terms and Conditions of Waybill, so that we can file the carrier claim on your behalf.

7. Verification and Resolution

Claims are reviewed by us in cooperation with SF Express International Network (Netherlands). Once verified, we offer one of the following:

• Replacement shipment – if identical or equivalent stock is available;
• Partial refund – if part of the order is damaged or missing;
• Full refund – if the entire order is lost or destroyed in transit.

8. Refund Method and Timing

Refunds are issued via the original payment method, in euros. Processing typically takes 5–10 business days depending on your bank or payment provider. We do not charge fees for refunds; any currency conversion made by your bank or payment app (for example for payments in RMB) is outside our control.

9. Carrier Liability (SF Express)

Shipments are handled under the SF Express Netherlands B.V. Terms and Conditions of Waybill. We act as an authorized reseller and logistics partner of SF Express and submit carrier claims on behalf of customers. This does not limit our own responsibility towards you under mandatory consumer law.

10. Customs, Refused Parcels and Incorrect Information

Customers must provide accurate customs information (name, ID number, address). If a parcel is detained, returned or destroyed by customs because of incorrect or missing information provided by the customer, the resulting costs are borne by the customer.

If you do not wish to accept a parcel, please notify us — this is handled as a withdrawal under Section 1, and you bear the return shipping costs. Import duties and taxes of the destination country are the responsibility of the recipient.

11. Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including customs inspection or seizure, natural disasters, pandemics, strikes, wars, flight cancellations or government regulations.

12. Governing Law and Disputes

Sales, payments and refunds are governed by Finnish law. This does not limit any rights you have under mandatory consumer protection law of your country of residence. Consumers in Finland may contact the Consumer Advisory Services and refer disputes to the Consumer Disputes Board (www.kuluttajariita.fi).

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Speedy Nordic Oy, Saratie 28 C 2, 01860 Perttula, Finland, info@speedynordic.fi
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________

Contact

Speedy Nordic Oy · Business ID 2854648-6 · VAT FI28546486
Saratie 28 C 2, 01860 Perttula, Finland
Email: info@speedynordic.fi · Phone: +358 45 891 9318