退款政策

Speedy Nordic Oy – Return & Refund Policy

 

Last updated: [7. May. 2026]

This Return & Refund Policy applies to all purchases made through speedynordic.fi and governs how returns, refunds, and shipping-related claims are processed for cross-border orders.

References to ‘We’ or ‘Us’ in this agreement shall mean Speedy Nordic Oy collectively

 

1. General Policy

Due to the nature of international cross-border trade and the product categories we sell — including food, dietary supplements, personal-care and hygiene products — returns or exchanges cannot be accepted once the order has been shipped.

We carefully inspect and securely pack all products before dispatch. Once an order leaves our warehouse, it cannot be recalled or replaced for reasons of personal preference, taste, or packaging appearance.

 

2. Eligible Return or Refund Situations

You may request a refund or replacement only under the following verified circumstances:

  • Damaged or leaking products caused during transportation.
  • Expired products, excluding items clearly labeled as “Best Before” past date.
  • Incorrect or missing items compared to your confirmed order.

If the order has not yet been shipped and a delay occurs due to out-of-stock conditions, supplier shortages, production issues or unexpected logistics disruptions.

We will contact you by email or phone before dispatch to confirm whether you would prefer to continue waiting, modify your order, or cancel for a full refund.

All refund or compensation requests must be submitted within the official claim period defined by SF Express Netherlands B.V. Terms and Conditions of Waybill.

After verification, refunds or replacements will be processed according to our policy and SF Express claim results.

 

3. Claim Procedure

To file a claim or refund request, please contact us at info@speedynordic.fi with the following details:

  • Order number and SF Express tracking number;
  • Clear photos of the damaged, incorrect, or missing items;
  • Description of the issue and any relevant shipping documents.

Claims submitted after the time limit specified by SF Express will not be eligible for compensation.

 

4. Verification and Assessment

All claims are reviewed by us in cooperation with SF Express International Network (Netherlands).

Once verified, one of the following resolutions will be offered:

  1. Replacement Shipment – if identical or equivalent stock is available.
  2. Partial Refund – if part of the order is damaged, delayed, or missing.
  3. Full Refund – if the entire order is lost or destroyed in transit.

Refunds are based on verified logistics records and the final determination of SF Express Netherlands B.V.

 

5. Refund Method and Timing

  • Refunds are issued via the original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.
  • Exchange rate differences and bank or payment gateway fees are non-refundable.
  • If your order was paid in RMB or another currency, the refund will be converted at the current exchange rate used by your payment processor.

 

6. SF Express Liability and Claim Limits

All shipments are handled under the SF Express Netherlands B.V. Terms and Conditions of Waybill, which define the carrier’s liability limits:

  • SF Express’s maximum liability per shipment is the actual loss, not exceeding three (3) times the shipping fee or USD 100, whichever is lower, unless additional insurance was purchased.
  • We act as an authorized reseller and logistics partner of SF Express and facilitates claim submissions on behalf of customers.
  • SF Express will determine claim eligibility and compensation amount following internal inspection and customs reports.
  • If no visible damage is recorded upon delivery, the parcel is deemed delivered in good condition.
  • Shipments with unpaid freight, taxes, or incorrect declaration data are not eligible for claims.

 

7. Customs, Returns, and Refusals

  • Orders that are refused by the recipient, returned due to incorrect information, or detained/destroyed by customs are not eligible for refund or replacement.
  • All customs duties, clearance delays, and import taxes are the responsibility of the recipient.
  • Customers must provide accurate customs information (name, ID number, address). Any loss caused by incorrect or missing details is not covered.

 

8. Special Product Conditions

  • Products categorized as food, supplements, or personal hygiene items cannot be restocked or resold due to health and safety regulations.
  • Cosmetic or temperature-sensitive items (e.g., oils, capsules, snacks) are also non-returnable once dispatched.
  • Opened, used, or partially consumed items are not eligible for refund or replacement.

 

9. Force Majeure

We are not responsible for delivery delays, loss, or damage caused by events beyond reasonable control, including but not limited to:

  • customs inspection or seizure,
  • natural disasters, pandemics, strikes, wars,
  • flight cancellations or government regulations.

 

10. Governing Law

  • Claims related to shipping, logistics, and SF Express operations are governed by Dutch law, under the jurisdiction of the District Court of Noord-Holland (Haarlemmermeer).
  • All other matters related to product sales, payments, and refunds are governed by Finnish law, under the jurisdiction of the District Court of Vantaa, Finland.