服务条款
Speedy Nordic Oy – Terms of Service (Cross-Border Shopping Notice)
Last updated: [7. May. 2026]
1. Scope of Application
These Terms of Service (“Terms”) apply to all cross-border orders shipped by Speedy Nordic Oy from Finland to Mainland China.
Please read these Terms carefully before placing an order. By confirming your order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, which form a legally binding agreement between you (“Customer”) and Speedy Nordic Oy (“Company,” “we,” or “us”).
2. Product Information
1. Our products include but are not limited to food, dietary supplements, daily necessities, cosmetics, and other personal-use and hygiene-related goods.
2. Due to the special nature of such goods and international shipping regulations, no returns or exchanges are accepted once the order has been shipped.
3. Upon successful payment, the order constitutes an irrevocable cross-border purchase contract.
4. Product images on the website are for reference only. Packaging, language labeling, or product versions may differ slightly from the images but do not affect product function, authenticity, or safety.
5. Personal Use Only
All products purchased from this website are intended solely for reasonable personal use.
Commercial resale, redistribution, or any profit-making activity using goods purchased from us is strictly prohibited.
Any legal liability arising from unauthorized resale, commercial misuse, or violations of import regulations shall be borne entirely by the recipient or purchaser, and we shall not be held responsible.
3. Order Processing and Shipping
1. Processing Time: Orders are generally processed and dispatched within seven (7) business days after payment confirmation (excluding weekends and public holidays).
2. Shipping Partner: Speedy Nordic Oy is an authorized reseller of SF Express Netherlands B.V., and all international parcels are handled and cleared through the SF Express International Network.
3. Tracking: Once shipped, customers will receive a tracking number via email or SMS, which can be used to check shipping status on SF Express’ official tracking system.
4. Inventory and Delays: In cases of stock shortages, product discontinuations or unexpected logistics disruptions, customers will be notified of the expected dispatch time. Unshipped items can be cancelled upon request.
5. Partial Shipments: Orders containing multiple items may be shipped in separate parcels depending on warehouse stock availability.
6. Force Majeure: We are not liable for delays caused by force majeure events, including but not limited to customs inspection, flight delays, weather disruptions, or regulatory changes.
4. Pricing, Shipping Fees, and Modification Rights
1. Product Pricing and Freight Rates
o All product prices and shipping fees are denominated in euros (EUR) as displayed on the website at the time of order.
o Shipping rates are calculated based on destination, weight, volume, and customs requirements, and may change due to international transport costs or currency fluctuations.
2. Right to Modify Prices and Discounts
o We reserves the right to update or modify product prices, shipping rates, promotional offers, or discounts at any time without prior notice.
o In the event of pricing errors, typographical mistakes, or system malfunctions, the Company reserves the right to correct or cancel affected orders prior to shipment.
3. Final Price Confirmation
o By confirming payment, the customer acknowledges acceptance of all prices shown at checkout, including applicable taxes and shipping charges.
o Should government policy, tax rate, or currency adjustments occur after payment, the customer agrees to bear any resulting cost difference.
5. Duties and Customs Clearance
1. All prices are displayed in euros (EUR) and do not include import duties, VAT, or other taxes imposed by the destination country.
2. Duties and taxes for China-bound parcels are calculated in accordance with the “Import Duty Reference Table for Goods Entering China” issued by the General Administration of Customs of China.
3. Any changes to customs policies, exchange rates, or regulatory frameworks may result in additional charges, which the customer is responsible for.
4. To facilitate customs clearance, customers must provide accurate and complete personal information (including name, ID number, and copies of identification documents).
5. If incorrect or incomplete information results in package return, detention, or destruction, all related losses and costs shall be borne by the customer.
6. Payment and Currency
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
1. Currency: All prices and transactions are settled in euros (EUR).
2. Exchange Rate Reference: For payments made in other currencies (such as RMB), the exchange rate applied will follow the real-time rate used by the selected payment channel (e.g., Alipay, WeChat Pay, or credit card provider).
o The customs declaration exchange rate follows the mid-rate of RMB/EUR published by the China Foreign Exchange Trade System (CFETS) on the third Wednesday of each month, as required by SF Express Beijing Customs.
o Reference: China Foreign Exchange Trade System (shibor.org)
3. Accepted Payment Methods:
o International credit cards (Visa, Mastercard, American Express, UnionPay)
o Paytrail (Finnish banks, MobilePay, Klarna, online banking)
o Alipay / WeChat Pay (automatically converted to RMB)
4. Order Confirmation: Orders are confirmed automatically upon successful payment. We reserve the right to cancel any order suspected of payment irregularity, delay, or fraud.
5. Exchange Rate Variations: Differences caused by exchange rate fluctuations or payment processing fees will not be compensated.
7. Returns, Refunds, and Claims
1. Non-Returnable Items
Cross-border parcels cannot be returned or exchanged for personal reasons (including but not limited to taste, preference, packaging, or non-functional issues).
2. Eligible Refund or Compensation Cases
Customers may submit a claim within the time limit defined by SF Express Netherlands B.V.’s official Terms and Conditions of Waybill in the following cases:
o Items are severely damaged, leaking, or spoiled;
o Items are expired (excluding “Best Before” products);
o The received goods do not match the order contents.
3. Claim Procedure and Required Documentation
Claims must be submitted via email (info@speedynordic.fi) with the following documents:
o Order number and tracking number;
o Photos clearly showing the damaged or defective goods;
o Delivery receipt and a brief description.
Claims not submitted within the official SF Express claim period are deemed waived.
4. Refund Policy
o Full Refund: For orders lost, completely damaged, or not shipped.
o Partial Refund: For partially damaged or missing goods, based on verification.
o All refunds will be processed through the original payment method within 5–10 business days, depending on the payment provider’s timeline.
o Any differences caused by exchange rate fluctuations or bank fees are non-refundable.
8. Product Safety and Compliance
1. All products are lawfully sourced or manufactured within the European Union and comply with EU Regulation (EC) No 178/2002 on food safety and consumer protection.
2. Product labels and instructions may appear in English, Finnish, or multiple languages, which does not affect product authenticity or compliance.
3. Differences in packaging or labeling due to national standards do not constitute product defects.
9. SF Express International Shipping & Liability Statement
1. Authorization and Carrier
We are an authorized reseller of SF Express Netherlands B.V., and all parcels are shipped and cleared via the SF Express International Network.
By placing an order, the customer agrees to the SF Express Netherlands B.V. Terms and Conditions of Waybill (Netherlands).
Official reference: https://www.sf-international.com/cn/sc/support/termsOfUse#T&C_of_Waybill_NL
2. Scope of Responsibility
· Once handed over to SF Express, all shipping, customs, and delivery processes fall under SF Express’s operational responsibility.
· We are not liable for losses, delays, or damage resulting from:
o Customs inspections or government actions;
o Flight cancellations, rescheduling, or transportation disruptions;
o Force majeure events, including pandemics or natural disasters;
o Third-party mishandling or omissions.
3. Liability Limitation and Insurance
· Under the Montreal Convention and applicable international transport regulations, SF Express’s maximum liability per shipment is the actual loss, not exceeding three times the shipping fee or USD 100 (whichever is lower).
· Customers seeking higher coverage should purchase third-party insurance independently.
· If no insurance is purchased, the customer is deemed to accept the above compensation limit.
4. Prohibited Items and Security Inspection
To comply with international air transport and customs regulations, the following items are strictly prohibited:
· Dangerous goods, flammable or explosive materials, and toxic substances;
· Cash, securities, precious metals, jewelry, and negotiable instruments;
· Firearms, ammunition, or related components;
· Animals, plants, counterfeit or infringing goods;
· Any items prohibited by law.
SF Express reserves the right to inspect, refuse, or dispose of restricted items. We are not responsible for such cases.
5. Customs and Customer Obligations
· The customer must ensure that all customs declarations (including product names, quantities, and values) are truthful and accurate.
· Any detention, return, or destruction caused by false or incomplete declarations shall be borne by the customer.
· Customers must cooperate promptly if additional documentation or duties are required by customs authorities. Failure to do so may result in service suspension.
· Customs authorities may require identity verification, supplementary documents, or physical inspection of the parcel. The recipient is fully responsible for cooperating with such procedures, including providing ID information, authorization, or attending onsite inspections if required. Failure to cooperate with customs authorities may lead to delays, fines, return of goods, or destruction of the shipment. All resulting losses, penalties, or additional costs shall be borne solely by the recipient,and are not eligible for refund or compensation by us.
6. Claims Procedure
· Claims must be filed within the official period defined by SF Express Netherlands B.V.
· Compensation will be processed according to SF Express’s internal assessment and limits.
· Shipments with unpaid freight or duties are not eligible for claims.
· If no damage is noted upon receipt, the parcel is deemed delivered in good condition.
7. Governing Law (for Shipping)
The SF Express Terms of Waybill are governed by Dutch law, and disputes shall be submitted to the District Court of Noord-Holland (Haarlemmermeer).
Our role as an authorized reseller does not affect customers’ lawful rights under Finnish jurisdiction.
10. Privacy and Data Protection
1. We and SF Express only collect and process personal data necessary for order fulfillment and customs clearance (including name, address, ID number, and contact details).
2. All data handling complies with the EU General Data Protection Regulation (GDPR) and SF Express’s Privacy Policy.
3. Customer data will not be sold, disclosed, or used for unrelated commercial purposes.
4. Related privacy statements:
https://www.sf-international.com/cn/sc/support/privacyPolicy
11. Limitation of Liability
1. To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages, including lost profits, revenue, or opportunities.
2. The Company’s total liability shall not exceed the total amount paid by the customer for the specific order.
3. We shall not be liable for legal or financial consequences arising from the customer’s misuse of the products, resale activities, or failure to comply with customs regulations.
12. Governing Law and Dispute Resolution
1. Shipping-Related Matters: Disputes arising from shipping, customs, or claims are governed by Dutch law under the jurisdiction of the District Court of Noord-Holland (Haarlemmermeer).
2. Sales and Service Matters: Disputes related to product sales, payment, refund, privacy, or after-sales services are governed by Finnish law under the jurisdiction of the District Court of Vantaa, Finland.
3. The parties agree to attempt amicable resolution before resorting to litigation.
13. Contact Information
Speedy Nordic Oy
VAT Number: FI28546486
Saratie 28 C2, 01860 Perttula, Finland
📧 info@speedynordic.fi